How to choose the right freight forwarder company

September 22, 2022

There are several obstacles to overcome when starting an online business or to expand a domestic manufacturing company into foreign markets. One of the obstacle that business encounter is how to locate the right freight forwarder company for their goods. A company can specialize in air freight, ocean freight, or both. Now it’s up to you which one you opt for. If you want the fastest delivery of your goods, air freight is a good option. But if you want a cost-effective delivery from China to Ukraine (доставка из Китая в Украину), sea shipping is the best option for you.

Once you have decided which freight option you want to go for the delivery from China to Ukraine for your products, the next option is to choose the right freight forwarder company.

Things to consider while choosing a freight forwarder company

  • Consider reputation

Reputation is one of the most important factors in determining how successful a freight forwarding firm will be. You should never engage in commercial activity with a company that cannot be trusted. Check to see if they are a member of the World Cargo Alliance (WCA). You can look a freight forwarder up on the Freight database to determine whether or not they have a history of providing terrible service. One more choice you have is to ask them for references they can provide.

  • Cost

When deciding on delivery service, it is important to consider how much it will cost. Though it may be tempting to choose the least expensive choice, doing so isn’t always in the best interest of your company’s bottom line. Finding a cheap carrier may seem like a good idea initially, but it usually costs more. When deciding on a shipping company for delivery from China to Ukraine, it’s important to balance cost and service quality. Avoid using a carrier if their low prices are offset by subpar service. Stress, dissatisfied customers, broken goods, and other problems can all pile up when service is subpar. 

  • Safety

Almost all commercial goods are moving on the world’s oceans. When you choose a carrier, you entrust them with valuables that may be worth hundreds of thousands of dollars or even millions. Your shipment will arrive whole and unharmed unless unavoidable circumstances such as severe weather or armed conflict. Check their insurance arrangements, legal supply operations, and safety rating.

  • Tracking services

Businesses generally use shipment providers with tracking because customers like it. Customers may track their packages’ locations, delivery timings, and delays via these services. Tracking helps customers and your business. Tracking services assure on-time delivery to customers. If you have delayed delivery, you can notify your customers.

  • Customer service

Once you’ve narrowed your choices down to a manageable handful, customer service should be your last but not least consideration. A reputable business will assist you and answer your queries as soon as possible. If you want to know if your supplier of choice will give you a good customer service experience, you should check out how well it communicates with you. A trustworthy shipping firm can assist you and answer on time whether you need a cargo quote or general consulting.

Wrap up

Choose a freight forwarder carefully by doing your research. The right freight forwarder may make or break your company. If you find the right freight forwarder for delivery from China to Ukraine, they’ll be able to meet all of your needs and exceed your expectations.